By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion, according to Gartner, Inc. Worldwide end-user spending on conversational AI solutions within contact centers is forecast to reach $1.99 billion in 2022. “Gartner estimates that there are approximately 17 million contact center agents worldwide today,” said Daniel O’Connell, VP analyst at Gartner. “Many
Digital Energy today announced the release of ODIN Safety – a health, safety and environment (HSE) application that predicts and avoids incidents using artificial intelligence (AI). ODIN Safety provides industrial sites with an immediate impact on safer operations by leveraging AI and digital twin technology. With Digital Energy’s unique HSE knowledge library, and AI-powered predictive HSE, any organization can quickly access
From when Isaac Asimov’s‘I, Robot’ collection of short stories was first published in 1950,the interaction between man and machine has captured the public imagination. Since then, the concept of robots has gained a firm foothold in popular culture as objects to be both feared and loved in equal measure. Throughout the second half of the 20th century, robots have appeared in
